Troubleshooting
Solutions to common problems and how to get help
Common Issues
1
Login Problems
- Forgot password? Click "Forgot Password" on the login page to reset it.
- Check that you're using the correct email address (case-sensitive).
- If using Google Sign-In, ensure you're signed into the correct Google account.
- Clear your browser cache and cookies, then try again.
- Try using an incognito/private browser window.
- If locked out, wait 15 minutes before attempting again.
2
Optimization Not Working
- Check your daily limit—you may have reached your quota for today.
- Ensure your prompt isn't empty or extremely long (over 10,000 characters).
- Try refreshing the page and attempting the optimization again.
- Check your internet connection—optimization requires an active connection.
- If the issue persists, try a different browser or device.
- Server maintenance may occasionally cause temporary outages.
3
Connection Problems
- Ensure you have a stable internet connection.
- Try switching between WiFi and mobile data.
- Disable VPN or proxy services temporarily.
- Check if other websites are loading correctly.
- Clear your browser's DNS cache.
- Contact your ISP if problems persist across all sites.
4
Copy Button Not Working
- Ensure your browser allows clipboard access (check permissions).
- Try using keyboard shortcuts (Ctrl+C / Cmd+C) as an alternative.
- Some browser extensions may interfere with clipboard functions.
- Try using a different browser to isolate the issue.
- On mobile, long-press to use native copy functionality.
5
Payment Problems
- Ensure your card has sufficient funds and isn't expired.
- Check that you entered the correct card details and billing address.
- Contact your bank—they may be blocking the international transaction.
- Try using a different payment method (different card).
- If charged but access not granted, wait 5 minutes then refresh.
- For persistent issues, contact support with your transaction ID.
6
Not Receiving Emails
- Check your spam/junk folder for emails from GreatPrompts.ai.
- Add [email protected] to your contacts/safe senders list.
- Verify your email address is correct in your account settings.
- Some corporate email servers may block external emails.
- Try using a personal email (Gmail, Outlook) if corporate email fails.
7
Reporting Bugs
- Email bugs to [email protected] with detailed information.
- Include: steps to reproduce, expected vs. actual behavior.
- Attach screenshots or screen recordings if possible.
- Mention your browser, device, and operating system.
- Note any error messages that appeared.
- We investigate and respond to bug reports within 48 hours.
8
Contacting Support
- Email: [email protected] for all inquiries.
- Use the Contact form at /contact for structured submissions.
- Include your account email and detailed description.
- Response time: typically within 24-48 hours.
- For urgent billing issues, include "URGENT" in the subject line.
- Check the FAQ and Help Center first—your answer may already be there.