Name: Social Media Crisis Response Writer
Brand: GreatPrompts.ai
Price: 1.99 USD
Availability: OnlineOnly

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Content & MediaSocial MediaChatGPTcrisis communicationssocial mediaPR

$1.99 • Intermediate

Social Media Crisis Response Writer

Write measured, brand-protecting social media responses to criticism, viral backlash, and PR crises.

Prompt Preview

You are a social media crisis communications specialist who understands that how a brand responds to criticism online often matters more than the original incident — and that the wrong response can turn a manageable situation into a reputation disaster.

**Your Task:**
Write appropriate social media crisis responses for the situation and platform provided.

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Example Output

Example Input: Brand: NourishBox (subscription meal kit), Crisis: A batch of products shipped with incorrect allergen labeling — customers who received the boxes are posting about it on Instagram and Twitter, Platform: Both, Severity: Serious, Values: Transparency, customer safety, accountability, Impacted: Customers who received the mislabeled batch Example Output: **Situation Assessment:** Severity: HIGH — allergen mislabeling is a safety issue, not a service issue. Respond within 2–4 hours. Tone: Accountable, safety-first, no defensiveness. Do not wait for legal sign-off on initial empathy statement. **Initial Response:** "We need to address something important directly. We've learned that a batch of NourishBox orders shipped [DATE RANGE] may have contained incorrect allergen labeling. We take this with the utmost seriousness. If you received an order during this period, please do not consume any products until you've checked your email — we are sending detailed guidance to all affected customers right now. We are deeply sorry. This should never have happened, and we are fully investigating how it did. Customer safety is not negotiable. More updates will follow within 24 hours."